How do I appeal a PCN?
All appeals must be done in writing and sent to us by post.
Write to us at
Visual Parking Enforcement
Castle Court, 41 London Rd,
Reigate
RH2 9RJ
Due to legal restrictions we cannot deal with any appeals over the telephone
You Must Appeal Within 28 Days Of The Date Of Issue Of The Parking Charge Notice.
We will not consider any late appeals under any circumstances.
Grounds on which an appeal may be considered.
- You were not the registered keeper of the vehicle at the time of the parking violation.
- The vehicle has been stolen.
- The vehicle was not parked in the area or position stated in the PCN
If you appeal for any other reason your appeal will be probably rejected.
When appealing you must include the following;
Parking charge notice number
- Vehicle registration number
- Name
- Address including postcode
- Copies of any supporting documents/evidence (Do not send originals)
Appeals will be rejected if you cannot provide all of the above.
Examples of rejected appeals
- “I left my parking permit at home”
- “I have misplaced my permit”
- “I could not find anywhere else to park”
- “I’m in possession of a blue badge.”
- “I only parked there for a couple of minutes”
- “I broke down and couldn’t move my car”
- “There was nowhere else to park”
- “I was just popped into see someone”
- “I didn’t have any change for the meter”
- “I didn’t see the signs”
Appeals will not be accepted by by phone or email.
Please read the below section carefully before deciding to appeal.
Examples of rejected appeals
I was not the owner of the vehicle at the time of the parking violation..
We require a copy of the V5, confirmation from the DVLA and an official sales invoice to prove you were not the owner/registered keeper. This is your responsibility, not ours to get these from the DVLA Send copies not originals.
I am a blue badge holder.
Blue Badge Holders are not exempt from parking restrictions on private land. This is not a valid appeal.
My address has changed and did not receive the parking charge notice.
By law, you are required to notify the DVLA when changing address. We require proof from the DVLA of the new address details so we can update our system.
I just got a final notice saying I’ve lost my right to appeal.
The final notice can only be sent out if a 1st notice has been issued.
I only stopped there for a few minutes, there was an emergency
As the driver, it is your responsibility to abide by any terms and conditions set by the landowner. Non compliance of these terms constitutes trespass and you are liable for any costs.
My permit fell off the windscreen.
Any permits, pay and display tickets must be clearly visible. This is not a valid appeal
I did not see the signs
There are clear signs visible from all parts of the parking area.
I do not believe this parking charge notice amount is reasonable and enforceable.
The amount is within the margins set by the BPA Code of Practice for enforcement of parking on private land.
What happens if my appeal is rejected?
We will notify you of the outcome of your appeal whether accepted or rejected.
If you have not heard from us, do not consider your appeal successful. Do not contact us again within 28 days of appealing to allow for processing and postage delays.
If we reject your appeal we will give you the reason and if applicable provide you with a 10 digit verification code to appeal to POPLA.
POPLA is the independent appeals service which you may use only after your appeal has been rejected by us.
Note if your POPLA appeal is unsuccessful you will no longer be able to pay the discounted rate